Refund policy

OUR RETURNS POLICY

If you are a customer in the UK or the European Union (EU), you get 14 calendar days under law to cancel your order if you change your mind. This cancellation period starts from the day after you receive your order not the date you notify us of your intention to return the Product(s).
  • Please keep return any course kits unpackage.

 

Course Refund & Participation Policy


We are committed to providing high-quality training and support to all students. Please read the following policy carefully before enrolling.


1. Refund Policy

Due to the nature of digital and training-based courses, refunds are not guaranteed once a course has been purchased. By enrolling, you agree to fully commit to the learning process and course requirements.


Refunds may only be considered under exceptional circumstances and at our discretion. Requests must be submitted in writing within a reasonable timeframe.


2. Student Responsibility & Participation

Students are expected to actively participate in their learning. This includes completing and submitting required practice work where applicable.


Our courses are designed to be interactive and results-driven. In order for tutors to provide guidance and feedback, students must:


  • Submit their practice work as instructed
  • Maintain reasonable communication throughout the course



3. Tutor Support & Feedback

Tutors are available to support students throughout the course. However, feedback can only be provided when students actively engage and submit their work.


The tutor cannot be expected to offer feedback, assess progress, or provide additional support if:


  • No work has been submitted
  • There has been little or no communication from the student



Failure to engage with the course does not constitute grounds for a refund.


4. Non-Completion of Course

If a student chooses not to complete the course or fails to participate, this will not make them eligible for a refund.


5. Agreement

By enrolling in the course, you acknowledge and agree to this policy, including your responsibility to engage with the training and submit required work.

 

We encourage all students to reach out if they need support during their learning journey.